Governing State: Tennessee
States of Operation: Tennessee and Georgia
WHAT THIS NOTICE COVERS
Financial companies choose how they share your personal information. Federal law requires us to explain how we collect, share, and protect your personal information. Federal law also gives you the right to limit certain types of information sharing. This notice describes our privacy practices.
INFORMATION WE COLLECT
The types of personal information we collect depend on the products and services you have with us. This information may include:
- Social Security numbers
- Dates of birth
- Financial account numbers
- Investment allocations and balances
- Income and net worth information
- Beneficiary information
- Insurance policy information
- Transaction history
- Contact information
We collect this information when you:
- Apply for insurance or investment products
- Open or maintain accounts
- Provide financial or personal information
- Enter into a financial planning or advisory relationship
- Communicate with us electronically
- Upload documents through our secure client portal
- We do not store health or medical information unless required by law for specific insurance applications.
HOW WE PROTECT YOUR INFORMATION
We maintain physical, electronic, and procedural safeguards designed to protect your personal information.
These safeguards comply with applicable federal and state standards and include:
- Secure client portal access
- Password-protected systems
- Encryption technologies
- Role-based access restrictions
- Supervisory oversight
- Broker-dealer compliance controls
We retain client records in accordance with regulatory requirements. Records may be retained indefinitely unless deletion is requested and permitted by law.
HOW WE SHARE INFORMATION
We do not sell your personal information.
We do not share your information for marketing purposes.
We do not share your information with non-affiliates to market to you.
We only share personal information as necessary to:
- Process transactions
- Maintain and service accounts
- Respond to court orders or legal investigations
- Fulfill regulatory obligations
- Complete applications or required account setup
- Sharing for these purposes is permitted by federal law and is necessary to provide financial services.
YOUR RIGHTS
Federal law allows you to limit certain types of information sharing. However, you cannot limit sharing that is necessary for everyday business purposes, regulatory compliance, or legal obligations.
Because we do not share information for marketing or affiliate marketing purposes, there is no additional sharing for you to opt out of.
REGULATORY INFORMATION
ONE FAMILY FINANCIAL, LLC operates under applicable state and federal regulations and works with a supervising broker-dealer. Information sharing may occur as required by securities regulations, insurance regulations, or supervisory requirements.
CONTACT INFORMATION
If you have questions about this notice, please contact:
ONE FAMILY FINANCIAL, LLC
1335 Mackey Branch Dr. Suite 103A, Chattanooga, TN 37421
Phone: (423) 710-2009
Contact Page: onefamilyfinancial.com/contact
Mon–Fri 9:00 AM–5:00 PM. Closed Saturday and Sunday.
Yes. We offer secure, mobile-friendly video meetings by link.
During business hours, we typically respond within 24 hours or less.
Yes. We work with clients in the Chattanooga area and North Georgia, including Fort Oglethorpe, Ringgold, and Dalton.
1335 Mackey Branch Dr. Suite 103-A, Chattanooga, TN 37421. Click here for directions to One Family Financial >
Copyright 2026. One Family Financial. All rights reserved.